Tenant - Emergency Repairs

Urgent Maintenance Instructions

Please see list below of what constitutes an urgent repair under the Residential Tenancies Act

  • A burst hot water service
  • A blocked or broken toilet system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of any essential service provided by the landlord or agent for hot water, cooking, heating or laundering
  • A failure or breakdown of gas, electricity or water supply
  • Any fault or damage that makes the rented property unsafe or unsecure
  • An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted.
  • A serious fault in a lift or staircase in the rented premises.

Emergency Tradespeople

The following tradespeople can be contacted after hours ONLY if the maintenance is in one of the above categories. Please Note: If you contact a tradesman and it’s not considered urgent you will be charged for their time.

  • Plumber/Hot Water: Coast & Country Plumbing & Gas - 0407 724 442 
  • Electrician: South Wide Electrical - 0421 724 911 or RS Electrical - 0499 170 686
  • Locksmith: (NOR) Castle Lock - 0484 292 917 | (SOR) Lock, Stock & Farrell - 08 6350 8500
  • Glazier: Abson Glass & Glazing - 0429 888 921

Emergency Situations (Call First)

For the following emergencies, contact the relevant authority immediately:

  • Fire or life-threatening emergency - Call 000
  • Gas leak - ATCO 131 352
  • Power outage - Western Power 131 351
  • Water leak (major) - Water Corporation 131 375
  • Flood / storm damage / roof leaks / structural damage - SES 132 500